FAQs

FAQ

Does the waterproof feature wear off?

It’s not a treatment—it’s built that way. Each pair of Rens contains a breathable, waterproof nano-layer driven by our AquaScreen Tech™. This keeps your feet stay dry for your sneaker’s entire lifecycle.

Are Rens really 100% vegan?

Yes, all materials, dyes, and adhesives are 100% vegan! No animals were harmed in the making of these awesome sneakers.

What’s your return policy?

We offer 30-day returns, upon receipt of the product. The product can be returned either for a refund or an exchange. In order to make a return, the product must be in new and unworn condition, with all tags attached and the original packaging contents enclosed in the original box. We reserve the right to reject any returns, requests for exchanges or refunds if the item does not meet the above requirements.

For return instructions please contact support@rensoriginal.com. Please note that customers are responsible for return shipping fees.

Why use Coffee to make sneakers?

Food waste is a leading driver of greenhouse gas emissions. Did you know that the world consumes nearly 2.5 billion cups of coffee every day?

We can’t solve the problem of coffee waste alone, but we can show the world how this material can be used to make awesome products.

Do you offer wide sizes?

Rens come with standard, medium-size width however the 4-way stretch material may be flexible enough to comfortably accommodate a slightly wider fit.

How should I clean my Rens?

To clean your Rens:

For best results, use a standard sneaker cleaner made for synthetic athletic shoes or a mild/diluted laundry detergent and a clean cloth to wipe away any grime that won’t come off with a quick rinse.

As with all cleaning applications, test your product on a small, inconspicuous or unnoticeable area of the shoe to test for discoloration before applying it to the rest of the sneaker.

Methods to avoid:

We do not recommend the use of a washing machine to clean your Rens. The agitation of a washing machine may scuff or fray the knitted material or warp the internal waterproof membrane.

Additionally, avoid the use of dish soap as a cleaning agent as it may damage or degrade the upper material or internal membrane.