FAQs
FAQ
Does the waterproof feature wear off?
It’s not a treatment — it’s built into the shoe*. Each pair of Rens contains a breathable, waterproof nano-layer driven by our AquaScreen Tech™. This keeps your feet stay dry and warm in wet seasons and cool in warm seasons.
*Though the waterproof layer could last for the entire lifecycle of the sneaker, it is subject to damages caused by accident, improper care such as machine washing (manual hand washing is recommended), negligence, excessive or abusive wear conditions, or normal wear and tear. However, our support channel is open to receiving requests on waterproof issues and will provide the appropriate support as possible.
Are Rens really 100% vegan?
Yes, all materials, dyes, and adhesives are 100% vegan! No animals were harmed in the making of these awesome sneakers.
What’s your return policy?
For orders from our global store, we offer a one-time 30-day exchange. To get this exchange and/or for more info about exchanges, returns and refunds, please contact support@rensoriginal.com
Please note: Only new and unworn shoes are accepted for return, with all tags attached and the original packaging contents enclosed in the original box. We reserve the right to reject any returns, requests for exchanges, or refunds if the item does not meet the above requirements.
Why use Coffee to make sneakers?
Food waste is a leading driver of greenhouse gas emissions. Did you know that the world consumes nearly 2.5 billion cups of coffee every day?
We can’t solve the problem of coffee waste alone, but we can show the world how this material can be used to make awesome products.
Do you offer wide sizes?
Rens come with standard, medium-size width however the 4-way stretch material may be flexible enough to comfortably accommodate a slightly wider fit.
How should I clean my Rens?
To clean your Rens:
For best results, use a standard sneaker cleaner made for synthetic athletic shoes or a mild/diluted laundry detergent and a clean cloth to wipe away any grime that won’t come off with a quick rinse.
As with all cleaning applications, test your product on a small, inconspicuous or unnoticeable area of the shoe to test for discoloration before applying it to the rest of the sneaker.
Methods to avoid:
We do not recommend the use of a washing machine to clean your Rens. The agitation of a washing machine may scuff or fray the knitted material or warp the internal waterproof membrane.
Additionally, avoid the use of dish soap as a cleaning agent as it may damage or degrade the upper material or internal membrane.
